Shipping & Returns

As an EU consumer, you have the right to cancel your order within 14 days of receiving your goods, for any reason and without justification, under the EU Consumer Rights Directive.

Email us at info@luxauracare.comwithin 14 days of receiving your order, including your order number and the item you'd like to return. We'll reply with return shipping instructions.

Returned items should generally be unused and in their original packaging. In line with Article 16(e) of EU Directive 2011/83/EU, the right of withdrawal does not apply to sealed goods which are not suitable for return for health or hygiene reasons once unsealed — this includes, for example, an opened dermaplaning kit, hydrogel patches, or sheet masks once their hygienic seal has been broken.

Once we receive your returned item, refunds are issued to your original payment method within 14 days, processed through Shopify.

Available delivery methods, costs, and estimated timing are shown in your cart before you pay, and may vary by destination country.

If your item arrives damaged or doesn't match your order, contact us right away at info@luxauracare.comwith photos — we'll arrange a replacement or refund.

For any question about returns or shipping, email info@luxauracare.com.